# InBox ChangeManagementTicket

Version 6.1.1

Creation date 2019-01-07

# Resources

Module to change ticket state by changeITSM state.

# Prerequisites

# Framework

The following versions of the OTRS framework are supported:

• 6.0.x

# Modules

The following modules are required:

• InBox Core 6.30.8 or superior

• ITSMChangeManagement 6.0.0 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

    bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ChangeManagementTicket 6.1.1.opm

# Configuration

Este módulo pode ser configurado via Configuração do Sistema na interface administrativa. As seguintes opções de configurações estão disponíveis:

# ChangeManagementTicket::Config::ChangeStateToTicketState

Na chave estão os estados da mudança e nos valores os estados do chamado, no qual após a mudança ir para o determinado estado o chamado terá o valor aqui escolhido.

Valores Padrão = {
    requested        = "",
    pending approval = "",
    rejected         = "",
    approved         = "",
    in progress      = "",
    pending pir      = "",
    successful       = "",
    failed           = "",
    canceled         = "",
    retracted        = "",
} 

# ChangeManagementTicket::Config::DefaultInfosChange

Informações para serem exibidas no artigo, sendo que 1 para habilitar e 0 para desabilitar.

Valores padrão = {
    Event              = 1 ;
    AccountedTime      = 0;
    PriorityID         = 0;
    ActualStartTime    = 0;
    PlannedStartTime   = 0;
    ChangeID           = 0;
    ChangeStateID      = 0;
    PlannedEndTime     = 0;
    ImpactID           = 0;
    ChangeBy	       = 0;
    CreateTime	       = 1;
    RequestedTime      = 1;
    Priority	       = 1;
    ChangeManagerID    = 0;
    WorkOrderCount     = 0; 
    ChangeNumber       = 0;
    PlannedEffort	   = 0;
    ActualEndTime      = 0;
    Justification	   = 1;
    Impact	           = 0;
    CreateBy	       = 1;
    ChangeState	       = 0;
    JustificationPlain = 0;
    ChangeBuilderID    = 0;
    ChangeStateSignal  = 0;
    ChangeTime	       = 1;
    ChangeTitle	       = 1;
    CategoryID	       = 0;
    DescriptionPlain   = 0; 
    Category	       = 1;
    Description	       = 1;
}

# Use

# You will need before you start using the module to choose which states the associated calls will have after the state change:

# Then click a notification or create a new one.

# Once you have already created the change, just go change it:

# After Changing the Change State:

# Notification of change.

# Make sure the call is associated with the change:

# If any change item is changed, an article of type "system" is created in the call containing the change information (configured in item 4.2).